Palomar Health Medical Group employees frustrated over ‘cybersecurity incident' fallout

Patients are still not getting any answers from Palomar Health Medical Group, but they’re not the only ones being impacted. An employee reached out to NBC 7 Responds saying it’s been tough to keep up with patients’ needs, hampered by a cybersecurity incident that forced the medical group to shut down their phone and computer systems on May 5.

Meanwhile, patients told NBC 7 they’ve had trouble making appointments, getting test results, and getting prescriptions refilled. An internal email sent to employees a few weeks ago estimated that 85% of systems would be back online by July 1. That has not happened, according to the people NBC 7 spoke to.NBC 7 reached out to the medical group this week, and in an email, they sent this statement: “Palomar Health Medical Group is working diligently to be fully operational by mid-July.

PHMG did not answer any of NBC 7's questions about these changes or a data breach reporting requirement by the federal government. The rule states that health systems have 60 days from the discovery of a breach to notify patients, the media and the government what information may have been compromised and what it’s doing to fix the issue. PHMG said it first detected suspicious activity on May 5, so that deadline is approaching.

Sergio Flores from NBC 7 and Telemundo 20 Responds has been pushing for answers ever since the incident seven weeks ago.

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