Frustrated patients say Palomar Health Medical Group is ‘dead in the water right now'

It has now been five weeks since Palomar Health Medical Group was hit with cybersecurity issues that forced it to take its systems offlineBrigitte Carlson carefully paid attention to her son’s baseball practice while she remained frustrated at how Palomar Health Medical Group turned her away when she showed up to her doctor’s appointment at a women’s clinic in“There was a second receptionist at the desk who said, ‘I understand because we’re not providing proper patient care,’ and I said,...

Meanwhile, Thomas Weir described the headache it has been for him and his wife driving 35 miles each way from Warner Springs to get their medical needs met. He said changing doctors seems to be impossible as his wife recently found out.He told NBC 7 she requested her health records because she was in the process of changing doctors but was faced with some hardship.

In an email to Palomar Health Medical Group, NBC 7 asked, among other things, how much longer it expected its systems to be down and if patients can retrieve their medical records at this time. NBC 7 also shared the letter sent by Carlson to its chief legal officer and the only reply the station received was an email saying: “We do not have any updates.”

“You have to be responsive to, you know, your customer, your client, your patient and, you know, in the medical profession especially,” Carlson said.

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