There were also reports of residents calling for support and being “ignored”, and one person who was restricted to multiple days in bed each week because they had to share a specialist chair at Summerfield House Nursing Home in Halifax. Summerfield House is a residential care home providing nursing and personal care for up to 107 people, some of whom are living with dementia, and is run by Bondcare.
“We observed that some staff were task-focused and didn’t communicate with people when providing support. For example, we saw people being moved in their chairs by staff without any prior explanation or discussion. We also saw staff referring to people by their room numbers instead of their names, which is degrading and disrespectful.
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