When asked serious public health questions related to abuse, suicide or other medical crises, the online chatbot tool ChatGPT provided critical resources – such as what 1-800 lifeline number to call for help – only about 22% of the time in a new study., suggests that public health agencies could help AI companies ensure that such resources are incorporated into how an artificial intelligence system like ChatGPT responds to health inquiries.
“These resources exist. They’re underutilized already,” said John Ayers, an author of the study and a behavioral scientist at the University of California, San Diego. “We got to get engaged in these early stages,” he said. “This is the time to act – it’s now – so that we don’t have unnecessary harm, and that we don’t lead people astray.”
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