In October 2019, I moved from the UK to the US to start what I thought was my dream job as an account manager for an incredible tech company that I'd admired for years.
She told me I was in danger of being fired for not being good enough at the sales part of my job — I had too much customer churn. I had a very low expansion rate, which means that even when customers renewed their annual deals, they spent the same amount of money, instead of buying more products.She gave me three months to turn it around. Not only did I have to meet my original sales goal for the quarter, but I had to exceed it by 10% to demonstrate my improvement.
In hindsight, I hated my job. I dreaded Monday mornings and check-in meetings with my colleagues. I had an anxiety attack at my first in-person conference. But I thought these were all normal things that happened when you worked, and a low price to pay for getting into my ideal career. And because I was still trying to persuade myself I was a normal, good salesperson, I stuck my head in the sand and pretended my ignorance was normal, instead of trying to learn and improve.
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