Want to Email Your Doctor a Health Question? It May Cost You Up to $160

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With the growth of telehealth since the start of the COVID-19 pandemic, doctors have become inundated with messages from patients, which they say cost them time out of their day.

Health systems that have introduced these new policies, many in recent months, say they automatically alert patients that they may be charged when they message their doctor through online portals, such as MyChart, an online system that many organizations now use for scheduling appointments or releasing test results to patients.

“Co-pays do not accomplish anything when they are not clear for patients ahead of time,” Baicker said. Only certain messages trigger a charge. Patients won’t be charged, for example, for prescription refills, scheduling an appointment, asking a follow-up question about an office visit within the last seven days, or if their doctor advises they should schedule a visit in response.

Former Associate FDA Commissioner Peter Pitts breaks down five critical healthcare lessons that have come from the COVID-19 pandemic and explores why many of those lessons have fallen on deaf ears.

 

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