The bulk of those denials came because therapists in his clinic saw patients who were in immediate crisis and needed help before a special identification number was issued for them, Meza said, a process that’s currently taking about 45 days in part because of staffing issues at CalVCB. Some claims were denied because clients had private insurance.
“In a provider forum, it was like, ‘Well, you can have the client appeal.’ Excuse me, our client was raped. Do you think that we want to go to her and do you think we want to send her a bill? And most of these people are barely struggling to eat,” Meza exclaimed. Vincent Walker, deputy executive officer of the Victim Compensation Program, said it’s unfortunate to hear about Meza’s frustrations and he’s aware of others with similar complaints.
As for last year’s changes to provider guidelines, a CalVCB spokesperson said: “We alerted mental health providers in August 2021 to the upcoming changes, and we conducted online several trainings about the changes as well.” “Oftentimes you see people with a history of trauma — behaviorally what we see — is substance abuse, addictions,” Walters said.
If I were solely focused on the business aspect of this, I could tell you their names who would be dead right now if I waited for the money.While CalVCB looks at possible changes to the process, Martha Wade, executive director of Orange County trauma recovery center A Quarter Blue, said her agency is out roughly $20,000 in reimbursements.
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