The latest figures suggest that around 1,500 medical procedures have been canceled across some of London's biggest hospitals in the four weeks since Qilin's ransomware attack hit pathology services provider Synnovis. But perhaps no single person was affected as severely as Johanna Groothuizen.
Hanna soon began a course of chemotherapy following her diagnosis until she was able to have what will hopefully be the first and only major procedure to remove the disease. Hanna was told on the Tuesday of that week, the day after Qilin's attack, that despite everything going on, the staff at St Thomas' hospital in London were still planning to go ahead with the skin-sparing mastectomy as previously agreed.
The mother of two young children, aged four and two, felt like she had no other choice but to accept the simple mastectomy, leaving her with only one breast. Hanna said she remembered a feeling of urgency around the hospital at the time, particularly regarding her post-surgery aftercare, which she thought was somewhat rushed. The surgeon started giving her information about wound care immediately after she woke from general anesthesia. She was understandably dozy and unable to retain that kind of information, although the surgeon did later apologize for this.
"It's just unforeseen. The people in the NHS, they work very hard to just make sure that everyone gets the care that they need." "Although this was obviously an external company that was the victim of this cyberattack, it does raise questions about cybersecurity and whether there should be additional measures, protocols, or backups to deal with the situation so that you don't get into this kind of trouble." was to have the government's critical functions, which include the delivery of essential public services, significantly hardened to cyberattacks by 2025.
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