Customers frustrated over treatment by WestJet during mechanics strike

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Westjet News

Flight Cancellation,Customer Service,Air Passenger Protection Regulations

Travellers expressed frustration this week over how WestJet handled them after the airline cancelled more than 1,200 flights due to a strike by plane...

Travellers expressed frustration this week over how WestJet handled them after the airline cancelled more than 1,200 flights due to a strike by plane mechanics.

Her partner's flight was rebooked for three days after the original takeoff time, while the reservations for her and her daughter were "just completely dropped," leaving them stranded in Brandon.After staying on hold for 17 hours over the weekend — she never got through to customer service — the family rented a car, drove two and a half hours to Winnipeg, stayed at a hotel and booked a new flight for Monday, McIntosh said, calling the experience a "fiasco.

Passenger rights advocate Gabor Lukacs says travellers are entitled to reimbursement for flights they booked with a rival and — in the case of international trips — for hotel, food and other costs, citing the Montreal Convention, a multilateral treaty on compensation for air travellers."It's quite clear that you don't have to run after the airline," Lukacs said.

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