CEO of CVS shares the 1 question she always asks her employees—it forces them to make great decisions

Karen S. Lynch speaks during the 2023 Forbes Healthcare Summit at Jazz at Lincoln Center on December 04, 2023, in New York City.

"People are going to follow people that are decisive," said Lynch, whose company owns brands including the CVS retail pharmacy chain and insurance company Aetna. "If you're going to lead, you've got to know what direction you're going in." That line of questioning forces people to make a call. "A lot of times, the Socratic method works," Lynch said.The Socratic method, named after the teachings of the Greek philosopher Socrates, responds to queries with more questions designed to prompt people into discovering the answers themselves.Gendler's advice: Whenever you don't know what to do, imagine what Socrates himself would say.

Amazon founder Jeff Bezos was also known as a proponent of Socratic thinking in his company's early days. He conducted probing interviews with job candidates, and reportedly drilled his fellow interviewers with additional questions to narrow down who was most qualified for a role.

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