A spokesman for the Health Department said the Unit’s staff had also been reminded to be cordial in their dealings with patients, besides trying to provide them with the optimum service, at all times.“On top of this, they were reminded to practise our ‘No-Wrong-Door’- policy,” he said.
“They are afforded a longer break on Friday, between 11.30am-2pm, to allow them to observe Friday prayers.”The spokesman was responding to feedback from a patient about his inability to replenish his existing supply of medicine at the Padas Damit Health Clinic on a Friday earlier this year. He related his displeasure to Hotline in writing. This letter was forwarded to the agency.
“In spite of these multiple responsibilities, the Unit’s two personnel tried as much as they could not to turn away anyone who came to refill their prescriptions on a Friday.He said the Unit was manned by a Pharmacist and Assistant Pharmacist and it was not understaffed.A check of the workload at the counter for the first quarter of 2024 showed that the pair had to fill more than 60 prescriptions each day between January and April, according to him.