'My Glastonbury refund fight after cancer diagnosis'

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Natalie Hill said she was disappointed at the organisers' 'corporate' response to her plight.

A woman who missed Glastonbury while recovering from skin cancer surgery has called the festival organisers "disingenuous" as she faces a fight for a refund.

After getting the all-clear on the day she was supposed to see her favourite acts live on stage, Ms Hill told the BBC she was refused a £360 refund by organisers. Glastonbury Festival has been asked for comment."I've been to Glastonbury before with friends five years ago, and then since then, I've had Covid, and then I had a baby," Ms Hill said.

Meanwhile, Ms Hill had noticed changes in a mole on her leg. Within two weeks of referral to a dermatologist, she was told it was a melanoma and she needed surgery to check if it had spread.At that point the last thing on her mind was getting a refund, and she ended up passing the festival's deadline.

"I just thought it was a bit disingenuous to the sort of the really kind of positive, fun, happy, sort of community vibe that Glastonbury gives.Fortunately, further tests confirmed Ms Hill's cancer had not spread. But she now faces a fight to get her money back.

 

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