Airline, insurer under fire after lost luggage mars veterans’ Anzac Day trip

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Transport Minister Catherine King said the lack of fair treatment for passengers in Australia was incredibly disappointing.

Veteran Adam McPhee travelled nearly 15,000 kilometres from Melbourne to Gallipoli to wear his medals for the Anzac Day dawn service, but his medals, which he received for tours in East Timor and the Solomon Islands, almost didn’t make it.

Veteran Adam McPhee and his wife, Kylie, said a stressful situation was worsened by their insurer not paying out compensation. Kylie has spent the last six weeks fighting for what they are owed, including $500 which should have immediately been paid out after their luggage was missing for 24 hours. “We acknowledge and understand the frustration of our customers due to the congestion, lack of information, and confusion in the terminals. We acknowledge that the long queues and wait times have been unacceptable,” he wrote.

 

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Airline, insurer under fire after lost luggage mars veterans’ Anzac Day tripTransport Minister Catherine King said the lack of fair treatment for passengers in Australia was incredibly disappointing.
Source: brisbanetimes - 🏆 13. / 67 Read more »