Unhappy Xcel Energy customers in Boulder, Colorado spoke their mind last month in a virtual hearing put on by the state's utility commission.
Xcel's President Robert Kenny released an online apology letter, promising its customers in Colorado better communication and accessible information in the future regarding planned shutdowns, saying,"We want to be very clear that our highest priority is and will always be public safety." It's now being adopted in states like Colorado and Washington, but Sioshansi says that it's a move that should not be taken lightly
"With time, with experience and with investment, we're gonna get better at using this as a solution to mitigate wildfire risk," said Sioshansi.
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