AI chatbots outperform doctors in empathy and readability for cancer-related questions, study finds

By Pooja Toshniwal PahariaMay 20 2024Reviewed by Susha Cheriyedath, M.Sc. In a recent study published in JAMA Oncology, researchers compared online conversational artificial intelligence chatbot replies to cancer-related inquiries to those of licensed physicians concerning empathy, response quality, and readability.

About the study In the present equivalence study, researchers examined numerous cutting-edge chatbots utilizing pilot parameters of response readability, empathy, and quality to assess chatbot competence in answering oncology-related patient concerns. They investigated the ability of three artificial intelligence chatbots, i.e., GPT-3.50 , GPT-4.0 , and Claude AI , to provide high-quality, sympathetic, and legible replies to cancer-related inquiries from patients.

The researchers assessed reading comprehension cognitive load using mean dependency distances for syntactic complexities and textual lexical diversities. They offered recommendations to limit the length of the chatbot response to the average physician response word count . Each question's responses were blindfolded and sorted at random.

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