Mental health patient 'told phone would be confiscated if they complained'

A troubled Nottinghamshire NHS trust tried to stop a patient from complaining about their care to a watchdog, a councillor has claimed. Nottinghamshire Healthcare NHS Foundation Trust has faced a catalogue of serious concerns over care and was rated as ‘requires improvement’ by watchdog the Care Quality Commission in 2022.

“We know that, certainly recently, patients who were on wards in Highbury were asked to sign something to say they would not contact Care Opinion – we have evidence of that in 2022 – with negative feedback or they would have their phone taken off them while detained,” she said. Speaking after the meeting, Cllr Power said: “A patient shared an experience where they had tried to share concerns with Care Opinion and the CQC about the treatment they were receiving at Highbury Hospital.

“We also know there has been a culture in some areas of the trust, not every area, of preventing patients of making those complaints.” A third section of the review, focusing on how the trust cared for Calocane, is due in the summer. Other past problems at the trust include staff suspensions and the CQC finding evidence of staff falsifying records and assaulting patients.

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