Nottinghamshire Healthcare Trust Urged to Listen to Patients' Complaints

A Nottinghamshire healthcare trust criticised for its mental health services has been urged by councillors to listen to patients’ complaints. Nottinghamshire Healthcare NHS Foundation Trust didn’t always keep patients and the public safe, a review by watchdog the Care Quality Commission found last month.

One report was issued following the death of Alexander Lyalushko, a man with anxiety and depression, whose GP requested that he was seen by local mental health services. The trust didn’t respond to the request for reasons which haven’t been explained, and he took his life just over a month later in January 2023.

Councillor Maria Joannou told the committee there needed to be a “complete change of culture” at the trust, and there was “a disconnect between top leaders and users”. She told senior trust figures: “You need to start listening a lot more to what users are saying.”

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