Change Healthcare Cyberattack: What Consumers Should Know

March 25, 2024 -- Last month’s cyberattack on a major health claims processor that handles transactions involving 1 in 3 U.S. patient records is still impacting patients and may have lasting effects on doctors, pharmacies, laboratories, and other health organizations.

Long-term financial impact on doctors and practices, which could lead to doctors leaving practices or practices closing, affecting patient access to careChange Healthcare, part of Optum and owned by UnitedHealth Group, processes about half of medical claims in the U.S. for about 900,000 doctors, 118,000 dentists, 33,000 pharmacies, 5,500 hospitals, and 600 laboratories, according to figures from a 2022 DOJWhen the breach, which occurred on Feb.

Sometimes, health care providers had to estimate copays for prescriptions, Schulte Wall said. While they were doing their best to help, “patients may be getting bills down the road.” Lilly has made new savings cards for its medicines available for eligible patients after pharmacies reported trouble processing previous ones right after the cyberattack. On its site, it has aof when the cards became available for specific medicines. Eligible commercially insured consumers can submit a claim for reimbursement if their copay card was not honored at their pharmacy after the outage, according toAs for Novo Nordisk, its impacted copay programs have been restored and are operational.

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