Telus outage impacts critical phone services across the Okanagan

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A Telus outage triggered a code grey at multiple Interior Health (IH) locations including at the Penticton Regional Hospital.

For the second time in a matter of weeks, an Okanagan hospital has had to call a code grey. This one was triggered by a Telus outage and not as challenging as the first however staff have already been calling for an improved contingency plan if this happens again. Taya Fast reports.

According to a brief emailed statement, BC RCMP said the issue happened during Telus’ scheduled maintenance work on their fibre network. “While members of the public can call the RCMP, all calls are being re-routed to Prince George in the ND.”The outage also impacted BC Emergency Health Services and triggered a code grey at multiple Interior Health locations including at the Penticton Regional Hospital.A Code Grey is an emergency designation that IH uses following a system failure that has jeopardized health care operations or service delivery. This signals the need for immediate attention.

And KGH’s code grey happened on the same night as a code orange involving a mass casualty situation. Staff working in emergency that night told Global News it made for a ‘potentially dangerous situation’.

 

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