Patient medical records were 'easily available' to doctors and nurses but 'stored securely' at...

Medical records are 'easily available' to doctors and nurses at the prestigious hospital where a member of staff allegedly tried to look up details about the Princess of Wales, a Care Quality Commission report revealed.

The report added: 'Those concerns arose from several never events and serious incidents and numerous whistle-blowers around staffing and culture.' Hospital bosses have refused to confirm when they were first made aware of the allegation, whether anyone had been suspended, or whether any private information was accessed.

'We reviewed eight patient records across inpatient surgical wards and the pre-assessment unit. Patient records were detailed and staff had signed and dated all entries. READ MORE Kate Middleton has been working from home on her early years project considered her 'life's work' as she recovers from abdominal surgery - amid hopes she will return to public life by Easter Advertisement The CQC report gave the hospital a 'good' rating for its services being safe, effective, caring and responsive to peoples' needs, but in answer to the question, 'Are services well led?', it concluded: 'Requires improvement'.

'The service did not investigate complaints fully and lessons learned were not always shared with staff. Leaders did not always have the skills and abilities to run the service.Al Russell, chief executive of The London Clinic, said the allegations are being investigated The highlighted problems led to the CQC submitting a Warning Notice to the hospital under section 29 of the Health and Social Care Act 2008 requiring it to show how it was making governance improvements and meet its legal obligations.

'Staff gave patients enough to eat and drink and gave them pain relief when they needed it. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.

'Leaders and staff actively and openly engaged with patients, staff, equality groups, the public and local organisations to plan and manage services. They collaborated with partner organisations to help improve services for patients.'

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Patient medical records were 'easily available' to doctors and nurses but 'stored securely' at...CQC inspectors concluded that patient records were 'stored securely' at the London Clinic where the Princess of Wales underwent her abdominal surgery and stayed for 13 days in January.
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