White House summons UnitedHealth CEO as bill payment paralysis enters 3rd week

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Officials demanded that the company take more steps to stabilize the health system after a cyberattack on its subsidiary.

By Dan Diamond, The Washington PostPages from the United Healthcare website are displayed on a computer screen.

Meanwhile, health-care providers used the meeting to directly voice their payment concerns to Witty and other health insurers and warn about other unresolved problems, such as difficulties obtaining emergency funding from Medicaid plans. Witty also kicked off the meeting by laying out UnitedHealth’s response and seeking to reassure attendees about the company’s efforts, the people said.

Durrence, who said he is not taking a personal salary until the situation is resolved, warned that the crisis is posing an even bigger threat to some organizations. “While we believe payers have a unique responsibility and opportunity to address the challenge before us, we urge action on the part of any health care entity that can step up,” the officials wrote.

 

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