5 Communications Mistakes You Should Avoid At Work

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I am a communications coach with vast experience working with female leaders across many businesses: finance, insurance, startups and entrepreneurs, fintech, health care, technology, retail, and media; my background as a broadcaster on NBC for 27 years gives me special insights in dealing with today’s virtual world; and helps leaders use video to...

In Dialogue: theSkimm Cofounders Danielle Weisberg And Carly Zakin On Risking It All And Redefining News Media For Women, Part 1We’ve all been there. You’re presenting a new idea to colleagues or clients or talking to your boss or Board. And you find yourself tongue-tied or rambling; later you kick yourself for not putting your best foot forward. While many companies focus on “career development,” very few highlight how best to effectively communicate in the workplace.

“It’s tricky for women to talk about our accomplishments and our abilities for a few reasons,” Tara Mohr explained to. The author and career coach says that “good girl conditioning” teaches us to never do anything that could come across as “full of ourselves.” In addition, young girls learn how to excel as students, but that strategy doesn’t always transfer well to the workplace. “In school, we get used to doing heads down, quiet, quality work without ever having to talk it up.

If you struggle with self-promotion, try this – think of your accomplishments as “wins” that can help others on your team. In other words, think about how your accomplishments can be of service to others. As I tell my clients once you focus on purpose, it changes the way you perceive your own words. And it will be easier to talk about your accomplishments if you perceive them as part of a larger goal and not just simply self-serving.

While filler words can easily become habit, that doesn’t mean you’re stuck with them forever. It’s helpful to record yourself speaking so you can see what filler words you use and what triggers you to use them. Often the problem is we are not well prepared; that’s when they sneak in because we feel uncomfortable. So never “wing” a presentation or even a discussion. Have an outline in your head and practice the conversation aloud so you feel more comfortable.

Before you start your speech, raise your hand to ask a question or begin your response, give thought to the order in which you will present your ideas and, importantly, how you will finish. Between the introduction and conclusion, make sure you have clearly stated your bottom line - what do you want your audience to take away from the conversation? And don’t forget “the ask” - what do you want them to do with your information? Then conclude with a well prepared ending.

 

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Five Communications Mistakes You Should Avoid At WorkI am a communications coach with vast experience working with female leaders across many businesses: finance, insurance, startups and entrepreneurs, fintech, health care, technology, retail, and media; my background as a broadcaster on NBC for 27 years gives me special insights in dealing with today’s virtual world; and helps leaders use video to...
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