The second most surprising thing about the clinic of eminent cardiologist, Dr Charles Toh Chai Soon, is a handwritten sign wrapped in plastic and stuck to the registration counter. Its existence feels antithetical to Singapore’s digital push, not least since the clinic is in Mount Elizabeth Hospital – a private hospital in Orchard Road – where it would be reasonable to assume patients coming to consult a heart specialist expect to pay by card.
The sign appears less out of place, however, next to the floor-to-ceiling filing cabinets that store patients’ medical records. The records are handwritten, as are the labels on the drawers – a quirk that the receptionist endearingly calls “old school”, like her boss
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