For many manufacturers today, the focus of their business is not so much “making stuff” as it is delivering better business outcomes for their customers through asset-as-a-service offerings. What’s enabling this new business model is the evolution of enterprise asset management .In the past, the best companies approached EAM as planned or preventative maintenance. Now, leading organizations use an intelligence-based approach, where maintenance teams monitor conditions in real time.
No longer do companies need to waste money on scheduled maintenance procedures that may or may not be needed. Instead, they can perform maintenance only when required – maximizing the lifetime value of parts, optimizing the technicians’ time, and delivering a great customer experience.For asset manufacturers, real-time analytics and predictive maintenance create the opportunity for entirely new business models. In the past, manufacturers them.
If it is the former, you design, build, and sell the HVAC machine – but the sale is a onetime deal. If it is the latter, you still design and build the HVAC machine – but now you deliver it as-a-service. What’s changed is that uptime and availability is your responsibility. For you to get paid, the machine needs to work.
Closer collaboration yields opportunities. Perhaps the asset intelligence that you’ve gathered as the manufacturer provides insights into how to improve the design of a future asset – or how the asset can better interact with the customer’s business processes to create more value.
SAP
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