Cyberattack caused 7-hour internet outage that hit public hospitals, polyclinics; attacks continuing: Synapxe

Synapxe said that the Distributed Denial-of-Service attacks are continuing, and there may be occasional disruptions in internet services as a result.

Synapxe said the influx of traffic bypassed its blocking system and overwhelmed its firewall, resulting in the internet disruption "Throughout the incident, Synapxe was able to sustain the mission critical systems needed for clinical services and operations at the public healthcare institutions, including access to patient records," said the technology provider.

"To minimise the risks of being overwhelmed by higher-than-usual internet traffic, Synapxe subscribes to services which block abnormal surges in internet traffic before they enter our public healthcare network," it said. "Once the cause was identified, Synapxe immediately worked with service providers to deploy measures to block the abnormal traffic in order to allow legitimate traffic required for internet services to resume," it said, adding that services were"restored progressively" from 4.30pm.

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