Many people covered by the Public Service Health Care Plan have told CBC stories about challenges getting through to Canada Life about their claims. With the switch came changes to what services and drugs are covered, how they're approved and what happens when they need to talk to an agent.from people now having problems with long wait times, failing to get through to an agent or being denied a claim without explanation.
Anita Anand says the government now needs to ensure Canada Life follows through on its commitment as laid out in its contract. She said those changes are compounding the issues and Canada Life didn't expect "that there would be so many calls related to the changes … that came into effect on the same day that they took over providing service.