Hotelier gives blunt assessment of mental health support but says attitudes are changing

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Hospitality staff can work unsociable hours with unsociable guests in an industry where mental health has been regarded as 'taboo'. But there are efforts to provide better support.

abc.net.au/news/the-barstool-project-mental-health-training-hospitality-staff/102862320A large group of staff of the Novotel hotel at North Wollongong are sitting at round tables scattered throughout one of the building's many function rooms overlooking the ocean.A mental health training course for hospitality staff has started rolling out in Wollongong

Organisers hope to eventually offer the course nationally as part of supporting employers' duty of care for staffhis fellow facilitators from The Barstool Project"Mental health is such a cagey subject that people don't feel comfortable talking about it, but working behind a bar and talking with customers, you almost fall into the role of an accidental counsellor," Mr Stevens said.

The course is in its early stages and only a few have been delivered to hospitality venues in Wollongong.

 

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