The pandemic was a 100-foot wave that forced managers to define and become their best"virtual self" for negotiations and other professional interactions.
I'm a social-organizational psychologist and professor at a top business school. Among other areas, I study how people's behavior changes when they engage in virtual, as opposed to in-vivo, communication. I've found that by taking some specific, proactive steps, people can dramatically improve their, with implications for how we can optimize our interactions with AI.
Carol Dweck's much-cited research on fixed-versus-growth mindsets revealed that some people believe that ability is innate, genetic, or otherwise immutable. Fixed-mindset beliefs like"I'm not a spatial thinker" or"I struggle with technology" can lead to withdrawal, fear, anxiety, and avoidance of new things or challenges.