Commissioner of the Alabama Department of Mental Health, Kim Boswell, said in the first year of 988 going live, the number of answered calls and texts has nearly doubled.
The state launched three call centers to answer the 988 calls in Birmingham, Mobile, and Huntsville with plans for two more to go live in the coming months. Boswell said the launch of 988 helped advance the state’s goal of expanding access to behavioral health care that’s available 24/7. Part of that goal was the opening of three crisis care centers. The ribbon was cut for the center in Birmingham in January.
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