Gauteng Health MEC Nomantu Nkomo-Ralehoko said she was dismayed by the number of patient complaints the provincial department received.MEC Nomantu Nkomo-Ralehoko said it was disheartening to acknowledge that they received daily client complaints, some of which escalated to patient safety incidents.
Gauteng Health MEC Nomantu Nkomo-Ralehoko is disheartened by the daily complaints the department receives from patients, some of which escalate to incidents where people might be harmed or die while under care. Last month Nkomo-Ralehoko reported that 788 newborns died at Tembisa Hospital due to infections, immaturity-related complications, hypoxia and congenital anomalies since 2020.
He said his office had investigated 10 861 complaints during his tenure, and Gauteng accounted for more than half of the complaints.the deaths of mental health patients in the Life Esidimeni scandal, the death of a Covid-19 patient at Tembisa Hospital and concluded a year-long probe into harrowing conditions for pregnant women and babies at Rahima Moosa Mother and Child Hospital.
The MEC said she wanted to reassure Gauteng residents who had a bad experience and reached out to the department that their complaints would be heard. Gauteng Health MEC considers holding hospital CEOs accountable to drive down medico-legal claims
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