, or ChAMPS — the suit says most people in need of help still call 911.
D.C. police officers, the suit says, often respond to these calls with force, “unnecessarily” handcuffing the person in crisis and using “aggressive tones.” This has a “cascading effect” on Bread for the City’s operations, Knight said. These kinds of crises require the organization to divert its staff members from seeing other clients, resulting in a loss of trust with those clients, harming treatment plans and emotionally draining the staff.
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