Software snafu leads to 400 Grail patients getting bogus letters saying they might have cancer

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Grail, owned by San Diego's Illumina, said erroneous letters were triggered by a software problem at a third-party telemedicine vendor. Patients have been contacted alerting them that the notification was inaccurate

Cancer screening outfit Grail said Friday that a software glitch at a third-party telemedicine vendor led to erroneous letters being sent to about 400 people warning that they may have developed cancer.

Headquartered in Menlo Park, Grail added that the notifications were in no way related to incorrect test results or the accuracy of its tests. More than half the people who got the letters had not yet had their blood drawn to be tested, according to the company. Grail Galleri is an early detection test that can screen for up to 50 different types of cancer from a single blood sample. It’s the only such test available to date.

 

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Grail says about 400 patients incorrectly informed they may have cancerCancer test maker Grail Inc said on Friday that its telemedicine vendor erroneously sent letters to about 400 patients suggesting they may have developed cancer.
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