ChatGPT, a generative AI-powered conversational chatbot developed by OpenAI, is the talk of 2023. In the banking industry, generative AI will help create marketing images and text, answer customer queries via virtual assistants, and produce data that will make machine learning applications more accurate and efficient.Generative AI could revolutionize various verticals within banking.
Over the course of the next three years, there will be many promising use cases for generative AI. The most valuable and viable are expected to be seen for fraud support, personalized offers, virtual assistants, and wealth planning. Although there are many positive use cases, generative AI is not currently suitable for loan decisioning, trading, and compliance.
While generative AI's influence may seem to be everywhere all at once, it will take time for industries to fully embrace its disruptive impact. Want to learn more about ChatGPT and Generative AI in Banking?Sign up for notifications from Insider! Stay up to date with what you want to know.Get a daily newsletter packed with stats about trends affecting your industry. Sign up for Chart of the Day.
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