Some popular posts in a Starbucks Reddit forum speculated that Starbucks planned to start charging extra for Refresher requests with less or no ice. The Starbucks spokesperson said there will be no additional charge for less or no ice on refreshers, however. The change only impacts requests for no water. Three Starbucks employees told Insider they were nervous about facing backlash from customers over the new charge. Their remarks echoed concerns shared in dozens of posts on social media.
"As with other such changes, the responsibilities of informing customers will largely fall to partners in store," a Starbucks employee told Insider. The employee asked for anonymity due to fear of repercussions. His identity is known to Insider.
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