First-time visitors to one of retail giant Costco's wholesale warehouses may notice something special when a red-vested associate walks up: they're just so… nice.The company considers great service to be its"most critical commodity," saying that without it, all other efforts by the business would be"fruitless," according to a copy of the 2022 Employee Agreement reviewed by Insider.
For Costco's part, employees are simply expected to practice good grooming and hygiene habits, with additional safety requirements for workers in food service. If any issues did arise regarding customer interactions, they would likely be handled in small-group meetings, one manager said.
I wouldn't make it past the first day.
How is this news? If you work in retail it’s baseline to be welcoming to customers.
costco
If that's the case, I assume that in the UK the Costco staff handbook is mainly used for toilet paper in the staff toilets.
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