Technological advances over the past two decades have revolutionised healthcare. We can reproduce internal organs and bones through 3D printing, consult experts on the other end of the world via advanced communication technology, and monitor our caloric intake and sleep cycles through mobile apps.
Moreover, AI-powered algorithms can filter through medical histories, family histories, previous treatment plans, and patient behaviour to make informed decisions about appropriate treatment and choice of mental healthcare professionals. In traditional practice, this can be a time-consuming and costly process — the use of AI promises efficiency both in terms of time and money.
In the US, Woebot has been found effective in addressing depression, anxiety, and problematic substance use in university students. For individuals who experience stigma related to their mental health issues, chatbots may be preferred and more accessible compared with in-person therapy.A future where mental illness is better managed sounds great — especially in today’s climate where most people with mental illness do not receive any treatment.
Although there is some evidence that people establish emotional bonds with AI mental health chatbots, people often enter therapy vulnerable and suffering, and it remains unclear whether AI therapy is beneficial in this population, especially when compared with therapy provided by human therapists.