The Health Quality Council of Alberta released a report Thursday that found staff and ambulance shortages, as well as communication issues, led to the delay. It said the provincial consolidation of Alberta’s medical dispatch system did not slow the response, but noted there’s “tension” between the two emergency call centres that are no longer at the same location.Sampson, who worked for the city when the emergency dispatch services were in the same place, said the report took a siloed approach.
“Calgary’s integrated system was arguably one of the best in the world,” he said. “The training of the staff in the centre was fantastic and the collaboration between all three services was good.”‘Confluence of many things’ led to delayed response to fatal Calgary dog attack: Health Quality Council of Alberta“If fire is extremely busy because there’s a large three-alarm fire going on … dispatchers from the other side of the room can help out,” he said.
The report said EMS dispatch was short-staffed on the day of Williams’ death, 31 of 38 ambulances were staffed and there were no ambulances available. It said a city bylaw officer and a 911 dispatcher also couldn’t reach EMS to provide an update on Williams’ condition.
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Source: CTVCalgary - 🏆 26. / 68 Read more »