HYATTSVILLE, Md. — When Jamieson Brill answers a crisis call from a Spanish speaker on the newly launched national 988 mental health helpline, he rarely mentions the word suicide, or “suicidio”
Brill works in one of more than 200 call centers fanned out around the country tasked with answering an uptick in calls day and night from people considering suicide or experiencing a mental health emergency., the 988 mental health helpline has quickly expanded its reach in the six months since it launched — with over 2 million calls, texts and chat messages pouring in.
The 988 helpline registered 154,585 more calls, texts and chat messages during November 2022 compared to the old national lifeline in November 2021, according to the latest data available. Calls show no signs of slowing into this year, with counselors answering 3,869 calls on New Year’s Eve and the first day of 2023 — a 30 percent increase compared to the previous holiday. The Spanish language line saw an increase of 3,800 calls year over year from November 2021 to November 2022.In November, Washington became the first state to launch a mental health crisis line dedicated to American Indian and Alaska Native people.
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