COLUMBIA, Md. — There are days when it seems like the phones inside the Grassroots Crisis Intervention Center never stop ringing. On the other end of those cars are people who need help.
The calls range from people dealing with suicidal ideation to people struggling to pay their electric bills and unsure where to turn.Crisis call centers could only be reached by dialing a 1-800 number until July 2022. After the phone number was dropped to three digits, call volume spiked by nearly 30%. Advocates believe that's because the three-digit number is much easier to remember.
In addition to providing in-patient mental health care, employees also staff 988 phone lines. Nationwide, 988 relies on nonprofits to serve those in crisis 24 hours a day.“It is not easy to pick up the phone and tell a stranger how you’re feeling,” Izraelson said. Since 988 went live, there's been an uptick in the number of young people reaching out for help. Counselors can also be reached by texting 988, which provides more access for teens. Before July, Grassroots use to field 50 texts a day. That number is now more than 2,000.
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