Reuters reported on Friday that the feature was taken down a few days ago, citing two people familiar with the matter, who said the removal was ordered by the social media platform’s owner Elon Musk.
The feature, known as #ThereIsHelp, placed a banner at the top of search results for certain topics. It listed contacts for support organizations in many countries related to mental health, HIV, vaccines, child sexual exploitation, COVID-19, gender-based violence, natural disasters and freedom of expression.
In part due to pressure from consumer safety groups, internet services including Twitter, Alphabet’s Google and Meta’s Facebook have for years tried to direct users to well-known resource providers such as government hotlines when they suspect someone may be in danger of harming themselves or others.
She added, “We know these prompts are useful in many cases and just want to make sure they are functioning properly and continue to be relevant.”
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