had an email exchange with Liz Winston. On her website and in her email, Liz stated that 988 can see callers’ phone numbers and can “dispatch the police or ‘crisis teams’ to transport the person to an ER or psychiatric hospital—willingly, or with violence.
James Plastiras, the director of Public Information at the New York State Office of Mental Health, has been heavily involved with collecting statistics and other information associated with the 988 number in New York State after its launch. Plastiras said that in July 2022, “12,154 callers were connected to a crisis counselor in a New York State 988 Contact Center.
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