Any facility measuring 30 per cent or more on the FCI is considered critical. In 2019, the average FCI for the area was 50 per cent; as of July 2022, that average had risen to 62 per cent.One of the facilities in that category was considered good, two were considered fair, three were considered poor, and the remaining 46 were labelled as critical as of July 2022.The report noted that SHA had not established a measurable service objective.
SHA said it was in the process of getting a third party to design a new maintenance IT system which is anticipated to be in place by the end of March 2024. According to the report, the SHA was developing a Building Operations Maintenance Plan, the draft of which included measures to make preventative maintenance a more consistent and standardized thing.