Accusing government of inaction, South Africans are making the step app

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A growing number of South Africans say they are using mobile apps to deal with government shortcomings, from finding blackout schedules to filling in potholes or seeking mental health support.

At the start of each school day, SA teacher Lori Cooperman prepares her lessons, plans students’ meals and — most importantly — checks an app to see if there will be electricity.

The ANC is losing support as the worst power cuts in more than two years have fuelled public anger and hurt businesses, amid rising prices, poor service delivery, endemic graft and gross inequalities of wealth. “We cannot control the fact that the power cuts out,” said Jessica Boyer, an interior designer who works from home.POTHOLE PATROL

With an upsurge in reports, the potholes are now fixed by a dedicated team of 40 workers who were previously unemployed, said Retief, head of Dialdirect Insurance, one of two insurance firms that funded the app. Panda co-founder Alon Lits said the investors behind the app are focused on making a positive impact — “profit with purpose is one of their investment criteria” — with some sessions, such as one-on-ones with a therapist, as a paid-for service.

 

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