The FSPO said this is to give the insurer an opportunity to determine whether it has any effect on the policy cover.
The acting FSPO has also said it is clear that the clarity of the wording of travel policy provisions could be improved by insurers. Ms McGovern said that as with all financial products, it is important that the consumer understands what they are buying. The digest includes a case where an insurer was directed to pay the claim from a policy holder who missed his flight by five minutes as his rental car would not start when he went to leave for the airport.
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