Getting A Refund From Mental Health Startup Cerebral Can Take Its Own Toll On Customers

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Internal documents show Cerebral has a strict protocol for refunds, and customers say the company resists when they seek repayment for services not rendered – until they pull out the big guns

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“I’m calling from the corporate office at Cerebral about your complaint. Um. I guess you sent a tweet over with some comments earlier today. Um. Yeah. You do actually need to read the terms and conditions when you sign up for things. It is not our fault if you choose not to do that,” said the Cerebral representative, who did not state their name, according to the voicemail recording shared with. “We prefer that in future you keep your comments to yourself. Thank you and have a great day.

Law Professor Dee Pridgen suggests Cerebral’s attempt to comply with a federal online merchant law is “borderline, complying with the letter but not the spirit of the law.”

 

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