, have highlighted that well-designed digital systems can help change the country’s mental health services for the better.
Melissa Black, clinical research lead and psychologist with the Black Dog Institute, said a clear benefit of online mental health services is they take pressure off the country’s in-person systems which are struggling with long waiting lists and limited access to specialised care.“It does give people access to evidence-based support and resources sooner,” she said.
The federal government is keen to use the digital world for mental health treatment. Its possibilities are a “big, strategic focus”, assistant minister to the Prime Minister for mental health and suicide prevention David Coleman said. “There is immense opportunity in digital.” “We’re making the service experience a lot smarter for people, and we’re actually going further than just access,” he said.
In the long run, Mr Coleman said the plan is to integrate the online and offline offerings, so people have ongoing support whether they’re receiving in-person treatment or using the online tools. “What governments really should be supporting is the tracking and integration of information that is person-focused, person-facing, to actually interact with our systems – not more systems just between providers.“
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