Isabella Plunkett, who works for Covalen, a content moderation firm outsourced by Facebook, said that for months she has been taking anti-depressants and has been having "horrible lucid dreams" about things she has seen on the platform.
"For example, it gives us the ability to make sure we have the right language expertise and can quickly hire in different time zones as new needs arise or when a situation around the world warrants it." She said her employers, Covalen, provide wellness coaches, but while the coaches mean well, they are not doctors. They have suggested karaoke or painting as way to cope with the impact of watching harmful content, she said.Ms Plunkett said the pay at Facebook for staff reviewing similar content is double the pay of a moderator like her, with sickness days for direct staff as well. She said she is allocated seven unpaid days a year.
She expressed concern over "where the buck stops" when it comes to the welfare of staff, given that many major social media companies outsource content moderation to other companies. Ms O'Reilly told the committee it was worrying that such "essential frontline work conducted at a remove from the main companies".
Sounds like a chapter from Orwells 1984
GavlarLFC
A thankless task. Not a job anyone should do for very long and some people should never do it.
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