Telehealth Ontario adds 1,300 lines to accomodate COVID-19 concerns

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Telehealth Ontario is adding 1,300 phone lines and 130 nurses, as the government races to keep up with the rapid rise in demand from residents concerned about their health.

for an assessment from a health care provider before going to a hospital emergency room for a diagnosis.

On Wednesday, when the government attempted to bolster the system by adding 300 phone lines the entire operation crashed and residents were directed to their local public health units for an assessment.The Official Opposition Leader added that the call center was intended to help people determine next steps and divert unnecessary visits to the hospital.on Wednesday, before the government added even more capacity to the system, which is operated by an independent third-party.

“Recognizing the increasing demand, we're working to add even more to further help reduce wait times.”

 

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