“Mediation resumed in February for the year 2020 and the department has since mediated seven more matters in February. The status of each case will be outlined once the administration process is concluded. The department has mediated a total of 13 matters since October to date,” she said.
Kekana said that the department’s reputation was being restored as the complainants felt valued by the mediation team and process. “Not only did the department save on the capital amount, it is also important to note that the greatest savings were on litigation costs which would have accumulated through the years even before the matter had gone to court,” she added.
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